icon-account icon-glass
Free delivery on all U.K. orders - we also ship worldwide! please click here to see costs

Delivery & Returns

Delivery & Shipping Costs

We use Royal Mail and ParcelForce for all deliveries.  

Shipping costs are based on the destination country and the weight of each item.

1.  Delivery Costs to the UK (excluding Channel Islands) will be free of charge

2.  Delivery Costs to Countries within the European Economic Area are as follows:























40.01kg and above

Contact Us


2.  Delivery Costs to everywhere else 











1.01- 1.5kg














10.01kg and above

Contact Us




  1. Introduction

1.1    We understand that from time to time you may wish to return a product to us.

1.2    We have created this policy to enable you to return products to us in appropriate circumstances.

1.3    This policy shall apply to all of our customers, irrespective of their geographical location.

1.4    This policy shall apply to all orders submitted through our website.

1.5    This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).

  1. Returns

2.1    If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:

(a)    we receive the returned product within 30 days of receipt.

(b)    the returned product is unused, in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c)    you comply with the procedure set out in this policy in relation to the return of the product; and

(d)    none of the exclusions set out in this policy apply.

  1. Returns procedure

3.1   In order for us to process your returns quickly and efficiently please send products back using the label provided.

3.2    Products returned under this policy must be sent by Royal Mail to Jacobite Heroine Limited, Birchfield Cottage, Urquhart, Elgin, IV30 8LR.

3.3    Items returned without tracking is done so at the customers own risk, items lost in transit will not be refunded or exchanged.

3.3    The customer will pay the costs associated with the return of products in accordance with this policy.

  1. Exclusions

4.1    The following types of product may not be returned under this policy:

(a)    earrings

(b)    any product made to your specification;

(c)    any product made to order;

(d)    any product personalised or adapted for you; or

(e)    gift vouchers.

  1. Refunds

5.1    We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.

5.2    We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

5.3    We will process the refund due to you as soon as possible and, in any event, within 14 days following the day we receive your returned product.

  1. Improper returns

6.1    If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:

(a)    we will not refund the purchase price or exchange the product;

(b)    we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c)    if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

  1. Our details

7.1    This website is owned and operated by Jacobite Heroine Limited.

7.2    Our principal place of business is at Birchfield Cottage, Urquhart, Elgin, IV30 8LR

7.3    You can contact us:

(a)    by post, using the postal address given above;

(b)    using our website contact form;

 (d)   by email, using returns@jacobiteheroine.com